MAIN PHONE – (800) 452-4816
8–5 pm EST weekdays. Please leave a message if no reply since the system also converts to text and sends as an email.
Please do not hesitate if you need help with any of the CondoTek services. You can also checkout the main FAQs page. The links below are resources that can help.
Document Collection
What documents are included in a CondoPak?
Typical packages include governing documents, budget, financial statements, insurance, reserve studies (when available), questionnaires, and other lender-required project documentation.
Can you obtain lender-specific questionnaires?
Yes. CondoTek collects and coordinates completion of lender-specific questionnaires along with the required supporting documentation.
Do you work with management companies, HOAs, and attorneys?
Yes. We coordinate directly with property managers, homeowner associations, board members, attorneys, and other parties involved in providing project documentation.
Do you collect documents nationwide?
Yes. CondoTek supports condominium and cooperative projects throughout the United States.
What happens if documents are unavailable?
Our specialists document what is available, identify missing items, communicate directly with the appropriate parties, and keep your team informed throughout the process.
Process & Timeline
How long does document collection take?
Most CondoPak packages are completed in approximately six business days, although timing depends on the responsiveness of the HOA, management company, and other third parties.
Can I track the status of my order?
Yes. CondoTek provides real-time status updates and project visibility so your team knows exactly where every request stands.
Will I receive updates automatically?
Yes. Automatic email and text notifications keep your team informed throughout the document collection process.
Can multiple team members view the same project?
Yes. Multiple users can access project status, documentation, and historical information through the platform.
Go to the main FAQ section for more.